IMPORTANT NOTICE

As PTSB enters our busy season, we remind you that we experience a significant increase in the volume of applications, phone calls, and emails we receive, which causes delays in our processing and response times. Starting May 1, 2025, the Licensing Specialists will only be available to respond to emails and calls and return voicemails between 1:00 p.m. and 4:00 p.m. daily until further notice, so that mornings are dedicated to application processing. 

Please note that our processing times increase to approximately six (6) to eight (8) weeks from the date a complete application has been received in our office during our busy season. If you have not heard from PTSB within eight (8) weeks of submitting your application, please do not hesitate to contact our office regarding the status of an application. Prior to eight (8) weeks after submitting an application, it will not have been processed. It is extremely critical that applicants carefully review the application instructions and submit a complete packet; otherwise, the processing times mentioned above may increase.

Lastly, when contacting our office, please only leave one voicemail or send us one email, as multiple calls and emails slow our response times. Your questions are important to us, and we will do our best to respond as soon as possible.

We appreciate your patience and understanding during this time!